BrightHouse Quick Facts

Here is a short list of facts to help you get a feel for the BrightHouse business, its customers, and the staff who make it the success that it is.

• Our customers are typically on low incomes or have been denied access to mainstream credit
• This ‘alternative credit market’ comprises 5.2 m households in the UK
• Customers typically live within 3 miles of their local store
• Potential for up to 650 locations nationwide
• On average, customers have three agreements at any one time. Agreements last up to 3 years 
• Independent research indicates that 96% of customers are satisfied or very satisfied with our proposition
• 40% of new customers are recommended by friends or family

• 92% internal promotions at store manager level and above
• 1,900 BrightHouse colleagues
• Training and qualification opportunities offered such NVQ Qualification, People of Potential programme, and many more

Annual Report 2009 - Click here