Corporate Responsibility
Our approach is aimed at promoting a positive brand image that will help recruit and retain the best staff, gain and retain new customers, and build successful strategic relationships.
BrightHouse stores are neighbourhood-based and most of our operational colleagues are recruited from the local community. Customers build a history of payments and we lend against that profile; in this way we help customers rebuild impaired credit histories.
Our store colleagues are not paid commission on new sales. BrightHouse aspires to be an employer of choice within the retail industry. Group employment policies and practices are focused on creating a positive culture across our business, where personal performance matters and colleagues are encouraged to develop and reach their full potential.
We have identified our main areas of corporate responsibility, risk and opportunities as:
- Fair treatment of customers
- Colleague welfare
- Community involvement
- Ethical trading
- Environmental responsibility
A review process has been initiated to ensure progress continues to be made.
Annual Report 2009 - 
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