Vision

We strive to add value to people’s lives... every day

Life is full of possibilities, and everybody would like to think that they stand a fair chance of getting the things they desire. Some people are not able to do this without help, and this is where BrightHouse comes in, offering opportunities for everyone to own the things they want to improve their quality of life.

Our vision is enacted through five stated values:

Customer Focus
Striving to see things through the customer’s perspective

Integrity
Open, honest and transparent in all our activities

Partnership
With colleagues, suppliers and other stakeholders

Results oriented
Clear accountability with measures and standards

Empowerment
Encouraging expression of views and ideas

We are committed to living these values. The result of committing to these values is substantial like-for-like revenue growth, profit growth, and a successful and accelerating new store-opening programme. However, less frequently quoted measures are potentially of more enduring significance.

Colleague retention rates in BrightHouse have significantly improved. An independent ‘climate survey’ indicates that BrightHouse employees are proud of their company, and enjoy being part of the wider team.

Similarly, independent customer research indicates a 96% ‘satisfied / highly satisfied’ response from customers on the quality and consistency of their experiences of BrightHouse.

Annual Report 2009 - Click here