Workplace

Workplace
We aspire to become a recognised ‘Employer of Choice’ within our sector, with a workforce that truly reflects the communities we serve. We have 3 key aims to:

• foster a climate of good communication and trust throughout our business
• facilitate change in our fast growing, high performance, customer focused organisation, by anticipating the people and the skills we will need… well before they are needed
• encourage our colleagues to work harmoniously and effectively together, internally and with external stakeholders

Health & safety
BrightHouse fully recognises the duties placed upon it under the Health & Safety at Work Act 1974 and all other relevant legislation to ensure a safe and healthy working environment. We also recognise the duty we have not only to our staff, but also to customers, contractors, visitors and any others who may be affected by our activities. 

BrightHouse also supports the Suzy Lamplugh Trust, which champions personal safety, with training available to Store Managers.

Learning & development
We are committed to encouraging the continuous development of our colleagues with the objective of maximising the overall performance of the business. Emphasis is placed on work-based learning, with the provision of development opportunities supported by appropriate coaching and mentoring. 92% of promotions at Store Manager level and above are made internally.

Equal opportunities
BrightHouse values the diversity of its workforce. We are an equal opportunities employer and work hard to maintain an open and honest working environment, recognising the contribution everyone can make to our business. Career progression for existing, or potential colleagues, is assessed only on the grounds of ability and aptitude.

Colleague engagement
We want to listen and learn from our colleagues and this year we undertook our first employee perception survey. The results highlighted both areas of employee satisfaction, and areas for improvement.

Valued information and views are regularly received from the “Your Voice” Employee Consultative Committee, which includes colleagues from across the organisation.

Ethical trading
Partnership working is at the heart of our business. We will conduct our business with integrity and respect, honouring the terms and conditions of every business agreement.

Through these relationships, we aim for customer confidence in our products. We seek to ensure our products are of a consistently high quality, and that everyone in the supply chain is treated with honesty, fairness and respect.

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Annual Report 2009 - Click here