Customer charter

Customer charter

Our Customer Charter reads as follows:

Our store colleagues are dedicated to delivering good service. Please raise any query with a member of the store team and they will try to resolve it to your satisfaction.

If you are unable to resolve your query in store, please contact our Customer Relations team who are here to assist.

We aim to:

  • Listen and understand your query
  • Respond within 48 hours
  • Resolve your query fairly and quickly