Colleague welfare

© BrightHouse Limited 2011

Employer of choice

Some 75% of our store colleagues are drawn from the communities we serve. Our colleague engagement strategy has three principal elements:

• Clear definition of roles and responsibilities
• An ongoing commitment to learning and development
• Actively listen to colleagues throughout the business

By fostering a climate of trust, encouragement and energy, we facilitate effective and harmonious endeavour across all areas of the business.

Equal opportunities

BrightHouse values the diversity of its workforce. We are an equal opportunities employer and work hard to maintain an open and honest working environment, recognising the contribution everyone can make to our business. Career progression for existing, or potential colleagues, is assessed only on the grounds of ability and aptitude.

Colleague engagement

We want to listen and learn from our colleagues and our first employee perception survey highlighted both areas of employee satisfaction, and areas for improvement.

Valued information and views are regularly received from the “Your Voice” Employee Consultative Committee, which includes colleagues from across the organisation.

Health & safety

BrightHouse fully recognises the duties placed upon it under the Health & Safety at Work Act 1974 and all other relevant legislation, to ensure a safe and healthy working environment. We also recognise the duty we have not only to our staff, but also to customers, contractors, visitors and any others who may be affected by our activities.