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This is our fourth annual statement on modern slavery and has been published in accordance with the Modern Slavery Act 2015.  It sets out the ongoing work undertaken by BrightHouse, including relevant group companies, and gives the commitment to prevent modern slavery and human trafficking within our business and supply chain.


We know that:

  • slavery, servitude, forced labour and human trafficking (modern slavery) is a global and growing issue given the rapid rise in global migration,
  • modern slavery exists in every region in the world and in every type of economy, whether industrialised, developing or in transition,
  • no sector or industry can be considered immune or untainted by modern slavery.

BrightHouse has a zero tolerance approach to modern slavery of any kind within our operations and supply chain.  We understand that we have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.  We are committed to strengthening our business practices and further developing robust systems and management tools to ensure there are no opportunities for modern slavery to exist in our supply chain.

Our business

BrightHouse is the UK's largest rent-to-own retailer, with an annual revenue of £274 million and a product range that includes furniture, domestic appliances, technology and audio visual products. The business has more than 2,500 colleagues working in 245 high street stores, as well as distribution & engineering centres and offices across the country. 

At the heart of everything we do is integrity.  This means to us: treating customers fairly; providing great jobs; nurturing local communities; building mutually beneficial business relationships; protecting the environment; and a commitment to ethical trading.

Our supply chain

We purchase products worldwide and recognise that all countries have different legal, financial and cultural environments.  BrightHouse aims to buy products from suppliers and factories that can demonstrate an awareness of, and compliance with, the appropriate social and ethical standards.

Due diligence processes

For suppliers of our own brand and non-premium products, we carry out comprehensive due diligence and factory audits.  We check that our producers meet at least the minimum standards in respect of health and safety, wages, working hours, equal opportunities, freedom of association, collective bargaining and disciplinary procedures, while also making it explicit that the employment of any form of forced or child labour is wholly unacceptable. 

Approved suppliers are subject to regular checks and audits.  Audits are carried out with a view to assisting them to improve their working practices.  Where this is not possible or no improvements are made, we will no longer work with them. 

We continue to work towards all suppliers, including premium brand suppliers, providing us with their most recent ethical audit report.  This covers all aspects of ethical trading during their current business year, including modern slavery indicators.  Any who do not provide this report, or who fail to resolve any remedial actions generated from this process, will be terminated as a supplier. 

Ongoing Actions / Further Steps

To safeguard against slavery or human trafficking, we are collaborating with our suppliers and their production facilities involved in our supply chain.  In addition, we are working with ethical audit suppliers to develop appropriate risk-based processes that will enable us to respond even more effectively to the threat highlighted by The Modern Slavery Act 2015.

We will continue to raise awareness of the issue amongst our colleagues, focusing on those responsible for sourcing from suppliers.  We will develop and implement our ethical sourcing policy for suppliers and products, reflecting our commitment to acting ethically and with integrity in all our business relationships. 

All our suppliers will be required to prove that they have effective systems and controls in place to ensure that slavery and human trafficking is not taking place in our extended supply chain. 


This statement has been approved by the BrightHouse board of Directors on behalf of the Group.  A new statement will be published each year on the corporate website