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Helping Customers in Difficulty
Helping Customers in Difficulty
We are always here to help. Some helpful links and top tips to tackle debt.

We always aim to help our customers when they cannot make payments. The best thing is for them to contact us and let us know the situation. We can then discuss a range of options.

We also provide contact details of agencies that might be able to help:

Citizens Advice Bureau

National Debtline
Free confidential advice serviced run by the Money Advice Trust.
Tel: 0808 808 400

Step Change
Offers free advice on debt problems.
Tel: 0800 138 1111.

Money Advice Service
Offers free, unbiased and independent advice to people who want to manage their money more effectively.
Tel: 0300 500 5000

The Money Charity
Helps people make the most of their money to improve their lives.
Tel: 020 7062 893.