We always aim to help our customers when they cannot make payments. The best thing is for them to contact us and let us know the situation. We can then discuss a range of options.
We also provide contact details of agencies that might be able to help:
Citizens Advice Bureau
Free confidential advice serviced run by the Money Advice Trust.
Tel: 0808 808 400
Offers free advice on debt problems.
Tel: 0800 138 1111.
Money Advice Service
Offers free, unbiased and independent advice to people who want to manage their money more effectively.
Tel: 0300 500 5000
The Money Charity
Helps people make the most of their money to improve their lives.
Tel: 020 7062 893.