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Listening
Listening
We know what customers love about BrightHouse from talking to them every day.

We know from talking to our customers every day in the shops and on the phone that they love what we do. We hear from them what they value most about BrightHouse – such as the peace of mind and the ability to plan their weekly budget – as well as what they find less appealing, like the rigorous sign-up process we insist on.

And we keep on listening. We have an ongoing relationship with our customers and it is a relationship that can adapt and evolve. By taking every opportunity to chat informally, every time a customer pops into their local store, we can make sure that we are continuing to deliver the products and service they want. If there is more that we can do, we are eager to hear about it.

Take a look at these videos to get an idea of what our customers say.

Voice of our customers - Alex

Voice of our customers - Carol

Voice of our customers - Gilly