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Optional and comprehensive service cover sets BrightHouse apart from other retailers.

BrightCare is an optional service package that provides peace of mind. Our customers with BrightCare won’t pay a penny in additional charges if their product breaks down.

Here is what it covers:

Unlimited repairs
including call out charges
with target times from two working days

New for Old
If we can't fix it within our target time, you can ask for a brand new replacement

Like-for-like or refreshed)

No extra charge
if there is no fault found


Unlimted repairs

There’s no limit to the number of repairs our customers can request if a product develops a fault. There are no call-out fees and there’s no charge for labour or parts.


Our customers will want to get up and running as quickly as possible. So we’ll aim to fix their product fast.

  • Domestic appliances and TVs: we’ll seek to visit them at home and in the next two working days
  • Furniture: we’ll be there in the next five working days
  • Technology products: customers will drop their product off in-store and pick it up in the next five working days

We aim to repair their product inside the FastFix target time, but we can’t always guarantee that we can. Sometimes, we won’t be able to mend it straight away. We’ll either take it away to fix the product in our workshops or arrange a time to come back with spare parts.

New for Old

We’ll replace the faulty product with a brand new one:

  • If it can’t be fixed within 10 working days of our first visit (40 working days for furniture)
  • If it’s not worth the money to repair it.

No charge if no fault found

If it turns out there’s no fault, our customers won’t be charged.

It's simple to cancel BrightCare

We’re confident our customers will enjoy the benefits of BrightCare. But they can cancel it at any time. We’ll refund their BrightCare payments if they cancel within 14 days of signing their contract.

Or choose independent cover

If the customer doesn't want to use our own BrightHouse engineers, they can choose their own independent service package. They would just need to go online to compare suppliers.