Our customers are drawn from the large and stable alternative credit market on which some 10 million adults rely. Having proven the resilience of our business model, the key to further growth is to maintain our quality of service while increasing its availability.
With technology transforming the way that people live, shop and handle their finances – and with our customers being tech-savvy – we are investing heavily in developing our multi-channel strategy.
We have solid foundations in place, through our store network, our websites, our investment in IT and training.
The internet allows us to widen our reach outside our traditional catchment areas.