Our strategy

© BrightHouse Group Plc, 5 Hercules Way, Leavesden Park, Watford WD25 7GS. Registered in England 6250176. BrightHouse reserve the right not to extend credit. Terms and conditions apply.

New stores

Local demographics and attributes such as footfall, adjacencies and square footage recommend potential sites for new stores. So far, we have earmarked 400 possible new locations across the UK. Over 27 stores began trading throughout 2012/13 as part of our store opening programme, with a further 15–20 stores planned for 2013/14.

Improving efficiencies

In-store customer service, backed by competitive pricing and product availability has driven like-for-like revenue growth.

In addition, we have identified areas where we can increase BrightHouse’s market penetration and expand our range of products.

Meanwhile, enhanced credit processes, greater operational density, and continuing investment in service infrastructure, have all contributed to efficiency optimisation.

Channels for growth